Legal

Delivery Policy

Last updated: April 2026

Singlemonkey Solutions provides software services delivered digitally. There are no physical goods to ship. This policy explains how our services are activated and delivered after you make a payment.

1. Service activation

After a successful payment:

• Immediate activation: Your subscription activates within 5 minutes of successful payment confirmation. You will receive a confirmation email at the address registered to your account.
• Account dashboard access: You can log into your dashboard at the URL provided in the welcome email and start using the purchased plan immediately.
• Installation instructions: The welcome email includes step-by-step instructions for installing our Google Sheets add-on (or relevant product), along with links to documentation and video tutorials.

2. Delivery timeline

Product or service	Delivery timeline
WhatSender subscription (all plans)	Activated within 5 minutes of payment
Plan upgrades	Effective immediately; prorated charge applied
Plan downgrades	Effective at the start of the next billing cycle
Custom onboarding (Business plan)	Scheduled within 5 business days of purchase
Invoice and GST document delivery	Emailed within 24 hours of each successful payment

3. If you don't receive access

If you made a payment but did not receive access within 15 minutes, please check:

1. Your spam or junk email folder for our welcome email
2. That the email address you registered with matches the one you are checking
3. That your payment was successful (you can verify this on your card/bank statement)

If the issue persists, contact us at support@singlemonkey.com with your transaction ID and registered email. We respond within 1 business day, and we will either resolve the issue or refund the payment per our Refund Policy.

4. No physical shipment

Singlemonkey Solutions does not sell physical goods. We do not ship any items via post, courier, or logistics partners. All our products are software services delivered electronically.

5. Service availability

Our software is delivered over the internet. You need an active internet connection and a supported browser or application to access it. We do not guarantee delivery to users in regions where our services are restricted by applicable law or by our own policies.

6. Contact

Questions about delivery or activation? Write to support@singlemonkey.com. We reply within 1 business day.